Warranty

Warranty term: 12 months from the date of purchase. This warranty covers manufacturing defects on the device itself (battery, case, nozzle). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please get in contact with our customer care. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write 'reclaim of purchase' as subject of the e-mail or letter. Return shipping is paid by COMIS. If COMIS cannot find any defects described above, the product will be sent back to the customer.

Note that repair/replacements will be charged in the following cases, even during the warranty term.

  • Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken case, etc.)
  • Failure or damage caused by unjustifiable repair or modification.
  • Failure or damage caused by fire, natural disaster such as for example an earthquake.
  • Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case, alteration of the colour on the device and the peeling of the plating).
  • If the warranty is not submitted along with the product.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the customer.