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Monaco (EUR)|English
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Which countries do you ship to?We ship to the Germany, Sweden, Denmark, Norway, Finland, United Kingdom, Austria, Switzerland, France, Slovak Republic, Croatia, Poland, Hungary, Belgium, Slovenia, Czech Republic, Luxembourg, The Netherlands, Portugal, Bulgaria, Italy, Romania, Ireland, Estonia, Latvia, Lithuania, Greece, Monaco, Spain, Cyprus, Malta, Liechtenstein, United States.
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Which payment methods do you accept?We accept, Visa, Mastercard, American Express, JCB, Visa Electron, Cartes Bancaires, SEPA, Gira, SoFort, Ideal, Klarna, Swish, PayPal, ApplePay, AliPay and Trustly.
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How much does shipping cost?We offer free shipping for all subscription orders and orders over 50 EUR / 500 SEK.
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How long will my order take to arrive?You should receive your order within 1-5 business days. Packages are not shipped or delivered on weekends and local public holidays.
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How do I track my order?You will receive a tracking number by email once your order has shipped.
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My order was returned, what do I do?Contact customercare@comis.com to arrange a reshipment or refund.
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What happens if I don't pick up my package?If you do not pick up your package, it will automatically be sent back to us after 7 days. We then charge a fee for uncollected packages. This is to cover the shipment and handling costs. If you are unable to pick up your package please contact our customer support.
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What is your return policy?Return any unused product within 14 days for a refund. Terms and conditions apply.
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Can I cancel an order that has already been placed?Contact customercare@comis.com as soon as possible to cancel your order.
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How can I change an order that's already been placed?Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you to contact us and cancel the incorrect order. Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.
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I haven't received my order, what do I do?Check the tracking information provided in the shipping email. If there are issues, contact customercare@comis.com.
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If my package is damaged, what do I do?Take photos of the damage and contact customercare@comis.com immediately.
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How do I use a promotional code?At checkout, click “Add promo code,” enter your code, and click “Apply.” Ensure there are no extra spaces. Only one coupon code can be used per order. Please note that newsletter discount is only valid on one-time purchases.
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Is my payment secure?Your transaction and payment details are directly handled by Adyen, our payment service provider, with secure encryption and under strict banking standards.
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What is included in my Intro Set?COMIS' Intro Set includes everything you need to get started: Multipurpose nano mist, USB-C charge cable, 3x Capsules, Cleansing drops, COMIS headband
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How do I use my nano mist?To use your nano mist, simply insert a capsule and press down the spray button to mist your face. For detailed instructions, visit our how to use page.
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How do I change and use different capsules with my nano mist?COMIS capsule system makes it easy to switch between different treatments. Remove the capsule from the nano mist, insert your other capsule and you’re ready to spray. If you have liquid left in your capsules save the rest for next use (the capsule reseals when removed) or recycle your empty capsule as plastic.
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Can I leave my capsule in the nano mist between applications?If you wish to leave your capsule in the nano mist between applications, make sure to store it standing upright. For travels we always recommend to remove the capsule.
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How, and how often, should I clean my nano mist?Only needed on a semi-weekly basis or when switching from True Tan capsules to others capsules: Press 1–2 cleansing drops in the empty holder and spray to cleanse it through. Use a wet cloth to clean the exterior of your nano mist.
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Do I need to charge my nano mist before use?The nano mist device is delivered precharged, so you can start using it right out of the box.
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How does the money back guarantee work?If you’re not satisfied, return the device within 30 days for a full refund. Terms and conditions apply, read more here.
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How long is the warranty valid and what does it cover?The warranty is valid for one year and covers manufacturing defects. It does not cover damage from misuse, read more here.
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Can I travel with my nano mist & capsules?Yes, our nano mist is travel-safe and complies with global aviation regulations. Our capsules contain 5 ml (less than the 100ml/3.5 oz limit).
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How long is the battery life and charging time of my nano mist?Fully charged the battery can be used for 30 minutes non stop. This accounts for approximately 50-60 applications. It takes 90 minutes to fully charge the battery.
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My nano mist has stopped spraying, what should I do?Check if the capsule is empty or improperly inserted and ensure the nano mist is charged. If the problem persists, add 1–2 cleansing drops to the empty holder and spray to cleanse through the system. Use a damp cloth to clean the nozzle and exterior. If this does not solve the problem, please contact customercare@comis.com
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My nano mist isn’t charging, what should I do?Check if your nano mist blinks with a solid white light while charging. When fully charged, the blinking stops and a solid light remains. If it’s not charging, try a different USB-C cable or adapter. If the issue persists, contact customercare@comis.com
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Is my nano mist water resistant?No. Although our nano mist handles liquids, the capsule holder and USB-C port should stay dry from water or any other liquids not provided by COMIS. For cleaning, please read our maintenance instructions.
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Why do you you use capsules instead of refill bottles?Airtight capsules protect ingredients from oxygen, light, and bacteria to keep formula fresh & potent up until the very moment it lands on your skin.
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Can I save the unused liquid in my capsule for later use?The capsule reseals itself when removed and can be used for multiple applications.
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How should I store my capsules?Store them in a cool, dry place, away from direct sunlight.
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What are your capsules made of?Our capsules are made from 100% recycled polypropylene (PP) plastic. PP is a strong, non-toxic material widely used for hygiene products to keep liquid formulas protected from moisture, mildew, fungus, bacteria, and mold.
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How do I recycle my used capsules?Recycle them at your nearest recycling station as plastic.
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Are your products vegan and cruelty free?Yes, all our products are vegan and cruelty-free.
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Are your products safe for sensitive skin?Yes, our products are formulated to be gentle on sensitive skin.
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Where are your products being produced?Our products are produced in Sweden and USA.
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Do your products expire?Our skincare formulas last up to 3 years, and our self tan formula last up to 10 months. Check the packaging for the exact expiration date.
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Do you use fragrance?Yes, our products contain fragrance to enhance your experience. They are allergy-tested and suitable for sensitive skin.
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What do the formulas feel like?Our formulas are lightweight and quickly absorbed, leaving no sticky residue.
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Where can I find the full ingredient list for each product?You can find the full ingredient list on each product page and on the product packaging.
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Are your products suitable for all ages?Our products are suitable for all ages and skin types, but we recommend being at least 15 years old.
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How do subscriptions work?Choose your favourite capsule and how often you want them. It will be delivered for free to your door. Cancel anytime, no strings attached.
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What is included in my subscription?5 capsules (25 ml) of your choice, delivered as often as you want. Skip a shipment, change frequency, or pause your subscription at any time. Always free shipping and up to 25% discount
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How do I change frequency or change the date of my subscription?To change your subscription frequency or delivery date, contact customercare@comis.com
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How do I pause or cancel my subscription?To pause your subscription, contact customercare@comis.com. To cancel, visit https://comis.eu.recurly.com/account/, create an account with your subscription email, log in, and cancel. You can reactivate it anytime.
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How do I update my shipping and billing information?Visit https://comis.eu.recurly.com/account/, create an account with your subscription email, log in, and click “Edit” next to Billing Information. Your billing and shipping information are the same.
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Can I order without starting a subscription?Yes, you can make a one-time purchase.
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What does the Supreme Serum do?Our Supreme Serum restores moisture, leaving your skin soft, smooth, and nourished, while promoting a healthy microbiome.
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When should I apply Supreme Serum?After cleansing morning and/or evening, follow up with moisturiser to seal in the treatment. For dry skin, use the serum every evening for 7 days (20 seconds each time). Then, apply 2-3 evenings per week as needed.
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Can I use other serums or products with Supreme Serum?Yes, our Supreme Serum is formulated to work with other serums and creams.
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Is Supreme Serum scented?Yes, this product has a light fig fragrance to enhance your experience. It is allergy-tested and suitable for sensitive skin.
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Is it normal if my skin becomes red after using the Supreme Serum?A slight redness is normal due to active ingredients, but if irritation persists, stop use and consult a dermatologist.
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Does the Supreme Serum work for all skin types?Yes, our products are formulated to be effective for all skin types.
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What does the Multi Essence do?This multipurpose essence hydrates, improves skin texture, reduces redness, refines pores, and offers blue light protection.
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When should I apply Multi Essence?You can apply Multi Essence during mornings and evenings but also at any time throughout the day.
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Can I use other serums or products with Multi Essence?Yes, Multi Essence is gentle and designed to interact with other serums and creams.
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Is Multi Essence scented?Yes, this product has a light fig fragrance to enhance your experience. It is allergy-tested and suitable for sensitive skin.
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Does the Multi Essence work for all skin types?Yes, our products are formulated to be effective for all skin types.
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What does the Uniform-C Serum do?This gentle vitamin C serum improves skin texture, reduces fine lines, wrinkles, and pigmentation, protects against UV damage, and balances moisture, leaving your skin glowing and healthy.
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When should I apply Uniform-C Serum?Apply the Uniform-C Serum every morning after cleansing and before applying sunscreen.
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Can I use other serums or products with Uniform-C Serum?Yes, you can. We recommend using each active serum on alternate days or using Uniform-C Serum in the morning and another serum, like the Supreme Serum, in the evening. Although our products are designed to work together, test them individually at first.
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Will the effectiveness of the Uniform-C Serum be reduced if I mix it with other capsules?No, the product is formulated to complement the ingredients in our other capsules.
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Is the Uniform-C Serum suitable for sensitive skin?Yes, our time-released Vitamin C ensures a steady, continuous release into your skin, unlike conventional products that release all at once.
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Is Uniform-C Serum scented?Yes, this product has a light orange fragrance to enhance your experience. It is allergy-tested and suitable for sensitive skin.
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What are the active ingredients in True Tan and how does it work?True Tan contains Dihydroxyacetone and Erythrulose, which reacts with the skin to create a natural-looking tan.
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When will I start to see results?Results begin to appear within a few hours and are fully developed over 24 hours.
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How long will the result last?The natural looking tan lasts up to 5 days.
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Can I use True Tan on my body?True Tan is designed for facial use, but can be used on the body.
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How long do I need to wait for True Tan to dry and when can I apply other products?Wait 5-10 minutes for True Tan to dry before applying other products.
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How do I prepare my skin for the best possible result?Exfoliate your skin 24 hours before application and ensure it is clean and dry.
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Why do you only have one formula for self tan?Our formula is designed to work for all skin types and tones.
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Can I use True Tan when I’m pregnant?Yes, our formula is safe to use during pregnancy. Avoid the breast area during breastfeeding. If you have a pre-existing condition or health concern, consult your doctor before.
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Does True Tan work with beard?Yes, True Tan can be used over facial hair.
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I am a social media influencer, can I collaborate with you?Please send your collaboration request to collaborations@comis.com
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Do you have gift cards?At this stage we don't have gift cards available.
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I want to work at COMIS – where can I send my CV?Feel free to browse through our open positions on LinkedIn or contact us directly at careers@comis.com