Return & Refund policy

14-day right of withdrawal

You can return products bought on comis.com within 14 days of receiving them, for any reason. If you change your mind before your order ships, contact us and we'll cancel it.

How to return

  1. Email customercare@comis.com within 14 days of delivery with your order number and the items you're returning. You can also use the withdrawal form below, but you don't have to.
  2. We'll send you a prepaid return label for the warehouse nearest you (Sweden, UK or US). The cost of the label is deducted from your refund.
  3. Send the items within 14 days of telling us, using the label we provided.

Refunds

We refund the price of the returned products and your original standard delivery cost within 14 days of receiving your withdrawal. We may wait to pay until the items arrive or you send proof that you've shipped them. Refunds go back to your original payment method. There is no restocking fee.

Condition of returned items

You may open and test a product the way you would in a store. If an item has been used beyond that, we may deduct an amount for the reduced value.

Capsules (hygiene)

For hygiene reasons, capsules can only be returned if they're unopened with the seal intact. Opened capsules can't be returned unless they're faulty.

Faulty, damaged or wrong items

Contact us within a reasonable time after you notice the problem. We'll pay for the return and repair, replace or refund the item. This doesn't affect your legal rights as a consumer. See also our warranty.

Free gifts and offers

Free gifts must be returned with the order. If a partial return means your order no longer qualifies for the offer and you keep the gift, we'll charge the gift at its regular price.

Subscriptions

Returns of subscription orders follow this policy. You can cancel your subscription at any time in your account under Subscription Settings.

Withdrawal form

To COMIS, customercare@comis.com:

I hereby withdraw from my contract for the following products: [products] Ordered on / received on: [date] Name: [name] Address: [address] Date: [date] Order number [order number]

Contact

Questions about a return? Email customercare@comis.com.